- How do I place a custom order?
- How do I pay?
- If placing a custom order, you will receive an invoice to pay via email. This invoice must be paid in full prior to your order being started.
- Please note our timelines when placing and order and paying invoices in a timely fashion.
- If purchasing cookies at a pop-up event, cash may be accepted as a form of payment. Otherwise, payments must be made via the online platform.
- What is the timeline for ordering custom cookies?
- The Custom Request Form must be completed at least 2 weeks prior to the date cookies are needed. (For example: Cookies needed for an event on August 8, 2021, the custom order request form would need to be completed no later than July 25, 2021).
- What is the availability for purchasing custom cookies?
- The SOONER the BETTER! Our availability depends on the number of custom orders placed each week for pickup.
- Please note that during holidays and/or seasonal events, custom orders are limited.
- We do our best to post our availability calendar at least one month prior.
- How do we purchase cookies for holidays/seasons/events/special occasions?
- During major holidays, we offer pre-orders through our website for a limited amount of time. Please make sure you are following on social media to be notified of these opportunities.
- During the fall, we typically are at a pop-up event at least once per month. This allows you to purchase pre-made designs without having to place a custom order.
- How long do the Saved by Sugar Cookies last?
- All cookies are individually heat sealed for freshness.
- Cookies will stay fresh for up to a week and a half at room temperature or three months in the freezer.
- How do I freeze the sugar cookies?
- We recommend placing your heat-sealed cookies in an air tight container. To ensure no condensation, do not open the container until the cookies have reached room temperature.
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